The Forever Fit Plan
A wedding band gets worn every day for decades. Things happen to it. Three free replacements per order, for any reason: lost, broken or the wrong size. Size exchanges are free and do not count as a replacement. There is no time limit.
How it works
Email us
Write to sales@maisonmenashe.com from the address you ordered with and tell us what happened. There is no form and no claim number.
We confirm the same day
We look up the order, confirm which replacement you are on, and ask which size you need.
A new band ships
It goes out within one business day, free. You do not need to return the old ring unless you still have it and want to.
What is covered
Lost rings. Broken rings. Rings that no longer fit. Three replacements per order, in whichever combination you need, with no expiry date.
Size exchanges are separate and always free. They do not use up a replacement.
What is not covered: deliberate damage, and rings bought from anyone other than us. The plan is attached to the original order, so it stays with the person who bought it.
Common questions
- Do I need proof that it was lost or broken?
- No. We do not ask for photographs, receipts or an explanation. You tell us what you need and we send it.
- Is there a time limit?
- No. The three replacements do not expire.
- Does it cost anything?
- No. The replacement ring and the shipping are both free.
- Is a size exchange one of the three?
- No. Size exchanges are free and unlimited, and they never count against the three replacements.